Terms and Conditions

Welcome to Lustra Jewel ("Company", "we", "our", or "us"). By accessing or using our website www.lustrajewel.com, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.

1. Use of Website

You must be at least 18 years old to use this Website. By placing an order, you confirm that you are legally capable of entering into binding contracts.

You agree not to use the Website for any unlawful or prohibited activities.

2. Products and Descriptions

We strive to accurately display product descriptions, images, colors, and pricing. However, due to monitor differences and other factors, the actual product may vary slightly.

All jewelry sold is subject to availability. We reserve the right to discontinue or modify products without notice.

3. Orders and Payment

By placing an order, you agree to provide accurate and complete information. Prices are subject to change without notice until your order is confirmed.

Payments are processed securely through our third-party payment gateways. We accept COD.

4. Shipping and Delivery

We ship to locations within the United States only.

Shipping costs and estimated delivery times will be displayed at checkout. While we strive to meet delivery estimates, delays can occur due to carrier issues or unforeseen events.

Risk of loss and title for products pass to you upon delivery.

5. Returns and Exchanges

We accept returns or exchanges within 15 days of delivery for most products, provided they are in original condition and packaging. Customized or engraved items are non-returnable unless defective.

To initiate a return, please contact our customer service team at contact@lustrajewel.com for instructions.

6. Warranty

Our products come with a 1 year warranty covering manufacturing defects. This warranty does not cover damage due to misuse, accidents, or normal wear and tear.

7. Intellectual Property

All content on the Website, including text, images, logos, and designs, are owned by Lustra Jewel or its licensors and protected by intellectual property laws.

You may not use any content from our Website without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Lustra Jewel shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or Website.

9. Indemnification

You agree to indemnify and hold harmless Lustra Jewel and its affiliates from any claims or damages arising from your violation of these Terms or misuse of the Website.

10. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Website after changes signifies your acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact us at:
Lustra Jewel
Address: 964 Ruby Dr, Vacaville, CA 95687
Email: contact@lustrajewel.com
Phone: (707) 452-0251